Privacy Statement

Sussex Taps Pty Ltd ("we", "us", or "our") understands the importance of your privacy and your concerns about the security of your personal information. We are bound by the National Privacy Principles (NPPs) under the Privacy Act 1998 (Cth).

This Privacy Statement describes the manner in which we collect, hold, and use personal information. If you wish to make any inquiries regarding this Privacy Statement, please contact us via any of the contact details specified at the bottom of this Privacy Statement.

Collecting and using your personal information

We only collect personal information that is necessary for us to perform our functions and to assist us to deliver better customer service to you.

The kind of personal information that we will collect and hold will depend on the types of service you request from us. However, the information is mainly related to your business or company details and may include your name, address, email address, the name of your company and telephone contact details. This information is held to assist us in delivering any purchased products and services in a timely and efficient manner.

We may also collect information about you when you use or submit information to us through our website (e.g. by email or cookies). The use of the facilities and services available on our website will determine the amount and type of information we collect about you.

We may also use your personal information to send out direct mail and direct email relating to our products or services. If you do not wish to receive any direct mail or direct email, please let us know so that we can remove your name from our mailing list.

If you choose not to provide your personal information, we may not be able to provide you with products and services.

Our use of cookies

When you visit our website, our server attaches a small data file called a “cookie” to your computer memory. Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.

We use cookies simply to obtain anonymous information on how people use our website and to assist us in determining what people find interesting and useful on our website.

When we disclose your personal information

From time to time, we may contract out services to third parties who carry out work that we are unable to perform. We may disclose your personal information to these companies for the sole purpose of providing our services to you and to help ensure the timely and efficient delivery of purchased products and services.

We may also provide your personal information to third parties who are contracted to assist us with any direct mail campaigns.

We will take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.

Unless otherwise specified in this Privacy Statement, we will not disclose any of your personal information to any other organisation unless the disclosure is required by law or is otherwise permitted by the NPPs.

Access to your personal information

We will be open about the kinds of personal information we hold and what we do with it.

You are entitled to access personal information that we hold about you. If you request access to your personal information, we will let you see this information unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the NPPs.

To make a request for access, please contact us via our contact details specified below. Any request for access will be taken to the Managing Director and you will be advised within 24 hours regarding the outcome of your request. If we do not grant you access to your personal information we will tell you why.

Updating, storage and security of personal information held by us

We will try to ensure that your personal information is kept accurate, complete and secure. Only properly authorised people are permitted to see or use your personal information. Any personal information that is held by us in hard copy will be stored securely on our premises and is only disclosed or used for the purposes described in this Privacy Statement.

You can update your personal information at any time by contacting us. We welcome any changes to your details and will update our records accordingly.

If we find that we have no further need for your personal information, we will take reasonable steps to remove it from our system and destroy all record of it.

Contacting Us

If you have any questions, concerns or would like any further information about the way we manage your personal information, or if you believe that a breach of your privacy has occured, please contact us in any of the following ways:

phone: (03) 9308 6599
email: sales@sussextaps.com.au
write to: P.O. Box 175, Campbellfield VIC 3061

Changes to our Privacy Statement

We may find it neccesary from time to time to review and revise our Privacy Statement. We reserve the right to make changes to our Privacy Statement at any time. Any changes will be made by posting an updated version on our website and all personal information held by us will be governed by our most recent Privacy Statement posted on our website.